Rallied Introduction

Rallied is an AI-powered technician designed specifically for Managed Service Providers (MSPs). It autonomously resolves Level 1 and Level 2 IT support tickets by connecting to your existing technology stack, including PSA, RMM, and Microsoft 365 tools. Unlike traditional AI tools that merely suggest actions, Rallied executes tasks directly—resetting passwords, unlocking accounts, managing permissions, and closing tickets without human intervention.

The platform integrates seamlessly with popular MSP tools such as ConnectWise, Autotask, HaloPSA, Datto RMM, NinjaRMM, M365, Entra ID, Okta, JumpCloud, Google Workspace, IT Glue, and Hudu. Rallied works through Slack, Teams, or directly within your PSA, functioning as a virtual coworker that handles routine IT tasks around the clock.

MSPs typically save 50-100 hours monthly on L1 and L2 labor, eliminating the need for additional L1 hires who would otherwise spend most of their time on repetitive tasks. Implementation takes just one week with no upfront fees or dedicated admin requirements. Rallied offers a 30-day free trial with custom integrations and workflow tuning, allowing MSPs to experience immediate productivity gains without lengthy onboarding processes.

Rallied is an AI technician designed for Managed Service Providers (MSPs) that autonomously resolves Level 1 and Level 2 IT support tickets. It connects to an MSP's entire technology stack, including PSA systems, RMM tools, M365, and identity providers like Entra ID and Okta. Rallied operates by executing common IT tasks such as password resets, account unlocks, mailbox permission changes, and group membership modifications without human intervention. It triages incoming tickets, asks end users relevant questions, categorizes issues by priority, and routes them to the appropriate technician. The AI also handles onboarding and offboarding processes, managing tasks like creating user accounts, assigning licenses, and revoking access. MSPs can interact with Rallied through Slack, Teams, or directly within their PSA, treating it like a virtual coworker. The system deploys rapidly, typically going live within the same week as kickoff, and includes a 30-day free trial with custom integration support. Unlike other AI tools that merely suggest next steps, Rallied performs the actual work, freeing up human technicians to focus on higher-value projects and improving operational efficiency.

Rallied is an AI technician designed for MSPs, automating L1 and L2 ticket resolution to free up your best engineers for higher-value work. It connects seamlessly to your entire tech stack, including PSA, RMM, and M365, and resolves common issues like password resets and account unlocks autonomously. Rallied triages tickets, asks the right questions, and routes them to the appropriate technician, reducing manual workload. With a 30-day free trial and same-week deployment, it eliminates the need for a dedicated AI admin. By handling repetitive tasks, Rallied saves 50–100 hours per month, cutting costs and improving efficiency. Experience AI that actually does the work, not just suggests it.

Pros

• Autonomous L1 & L2 ticket resolution.
• Connects to entire IT stack seamlessly.
• Same-week deployment, no implementation fee.

Cons

• Limited to MSPs, not general users.
• Requires existing PSA and RMM tools.
• Potential dependency on AI for routine tasks.