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AI Answers by Cohere Core Features

AI-powered support assistance that finds answers from previous tickets

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Core Features of AI Answers by Cohere

Zero-shot AI Powered Automation

AI Answers by Cohere helps businesses automate support ticket responses using zero-shot AI. This means that the AI can understand and respond to new, unseen queries without requiring any specific training data. According to Cohere, this feature can automate up to 28% of support tickets.

Integration with Salesforce Service Cloud

AI Answers by Cohere is designed to integrate seamlessly with Salesforce Service Cloud. This integration allows businesses to use AI-powered automation directly within their existing support workflows.

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