Quitlo FAQs

What is Quitlo?

Quitlo is a churn intelligence platform for B2B SaaS companies. It automatically detects cancellation signals like low scores or failed payments and engages customers through AI voice conversations to uncover detailed reasons. Insights are delivered in structured Slack summaries, enabling teams to understand and act on churn drivers proactively.

How does Quitlo work?

Quitlo operates in three steps: Detect (automatically identifies events such as cancellations, low NPS/CSAT scores, or payment failures), Understand (initiates a 2-minute AI voice conversation to explore the full context with the customer), and Act (sends a structured summary to Slack including churn reason, sentiment, competitor intel, save opportunity, and a suggested next step, with one-click ticket creation).

How does Quitlo compare to traditional exit surveys and cancel flows?

Traditional exit surveys provide limited one-word reasons without context, while cancel flows often use static dropdowns. Quitlo uses AI voice conversations to capture nuanced explanations, sentiment, and competitor information. It automatically generates Slack summaries with actionable steps, adapts in real-time, detects patterns, and offers faster setup at a lower cost compared to many customer success platforms.

What integrations does Quitlo support?

Quitlo integrates with tools like Slack for alerts, Stripe for subscription data, Jira and Linear for ticketing, HubSpot and Salesforce for CRM, Zapier for automation, and Intercom for messaging. These connections enable seamless data flow, eliminating manual exports and allowing automated workflows within existing SaaS ecosystems.

What are the pricing plans for Quitlo?

Quitlo offers three plans: Signal at $99/month includes 10 AI conversations, NPS/CSAT/CES surveys (500 responses), cancel widgets, and basic analytics. Intelligence at $349/month adds unlimited conversations, structured Slack summaries, pattern analytics, and ticket creation. Professional at $1,499/month includes CRM integrations, custom AI prompts, and dedicated onboarding. A free trial is available without a credit card.

Do customers actually pick up?

Quitlo doesn't cold-call anyone. For cancellations, the AI conversation happens in-browser: the customer is already on your cancel page and opts in. For NPS detractors, they click a link in a follow-up email and start the conversation themselves. Both are opt-in, which means the people who talk actually want to talk, and those are the conversations worth having.

Do they know it's AI?

Yes, always. The call opens with full disclosure: "Hi, this is an AI assistant calling on behalf of [your company]." Every customer can opt out instantly. This transparency ensures customers are aware they are conversing with an AI agent from the start.

What if a customer gets upset?

The AI is trained to de-escalate gracefully. If a customer is hostile or asks to stop, the call ends politely within seconds. Every call opens with full disclosure that it's AI, and customers can opt out instantly, ensuring a respectful and controlled interaction.

How does the voice sound?

Natural and conversational. It doesn't sound robotic, and it doesn't follow a rigid script. It listens, adapts to what the customer says, and responds naturally, creating a fluid dialogue that feels like a real human conversation.

What data do you access from Stripe?

Secure access to subscription events. We read cancellation and payment data to generate insights. If you enable save offers in cancel flows, we can apply discounts or pause subscriptions on your behalf. We never see card numbers or billing amounts, maintaining security and compliance.

Can I customize the questions?

The standard conversation covers churn reason, sentiment, win-back potential, and competitor intel. Need custom questions or different conversation flows? The Intelligence plan ($349/mo) includes custom AI prompts for each category, allowing tailored conversations to match specific business needs.

What data do you need to get started?

Just a Stripe connection to detect cancellations and failed payments, and a Slack workspace to receive summaries. You can also run NPS surveys and embed the cancel widget without Stripe. Setup takes about 5 minutes, enabling quick deployment and immediate value.

Is it safe to let an AI talk to my churning customers?

Yes. Quitlo's AI acts as an empathetic researcher, not a pushy salesperson. It's fully transparent about being AI, customers can skip or end the conversation at any time, and you review and approve every conversation prompt before it goes live. You can also start with text-based conversations and enable voice when you're ready.

Quitlo is an AI churn intelligence platform for B2B SaaS. It replaces surveys with voice conversations when customers cancel, score low, or go silent. Structured insights are delivered to Slack for immediate action.

• Connect your Stripe account to automatically detect cancellations, payment failures, and low NPS/CSAT scores as churn signals.
• Integrate your Slack workspace to receive real-time summaries of AI conversations, including reason, sentiment, and competitor intel.
• Select which triggers activate AI outreach, such as cancel flows, detractor surveys, payment recovery, or check-in campaigns.
• Optionally customize AI prompts on the Intelligence plan to ask specific questions for each trigger scenario.
• Activate the system; customers opt-in to voice calls during cancellation or via email links for survey follow-ups.
• Review Slack notifications containing churn reason, emotional sentiment, competitor mentions, save rating, and next steps.
• Implement suggested actions promptly, like creating tickets or offering tailored pricing, to recover at-risk customers.
• Use pattern analytics to identify common churn drivers across your user base and inform product or positioning changes.