Solidroad

Create and deliver lessons

Create lessons from prompts, documents, or public links that can be delivered from your own customisable AI coach.

Simulate and practice

Build realistic simulations across video, voice, chat & email and practice conversations with your AI coach in any language.

Coach and improve

Learners receive real-time coaching and feedback tied to custom scorecards. Managers and trainers can see how their team is performing across channels and interaction types.

• Customer Service Teams: Improve customer service interactions using Solidroad's AI-powered coaching to increase rep performance and achieve faster proficiency.
• Sales Representatives: Leverage Solidroad's simulation tools to practice sales conversations and receive real-time feedback, improving sales skills and performance.
• Training Managers: Streamline onboarding and training with Solidroad's AI coaching platform, saving manager time and accelerating new hire proficiency.
• Human Resources Departments: Utilize Solidroad for candidate assessment, identifying top performers before onboarding, reducing recruitment costs.
• Customer Success Teams: Enhance customer interaction quality through Solidroad's AI feedback, improving customer satisfaction and retention.

What is Solidroad?

Solidroad is an AI-powered training and assessment platform for customer-facing teams. It helps teams improve their skills and performance through realistic simulations and real-time feedback.

How do I use Solidroad?

You can create lessons from prompts, documents, or public links and then use the AI coach to practice conversations in various formats like video, voice, chat, and email. The platform provides real-time feedback and coaching to help users improve.

What are the benefits of using Solidroad?

Solidroad helps teams improve their skills and performance, save time and resources on training, and get insights into their team's performance. It also helps new hires get up to speed faster and provides consistent feedback at scale.

How is Solidroad different from other training platforms?

Solidroad is an AI-first platform that uses cutting-edge AI technology to personalize the learning experience and provide real-time feedback. It also offers a variety of features such as custom scorecards, analytics, and reporting to help managers track team performance.

What is the pricing for Solidroad?

Solidroad offers three pricing plans: Starter, Growth, and Enterprise. The Starter plan is for up to 10 users and costs $199 per month. The Growth plan is for up to 50 users and costs $499 per month. The Enterprise plan is custom-priced for 50+ users and includes custom analytics and reporting, a dedicated account manager, custom integrations, onboarding and training sessions, SLA guarantees, and SSO.

• Begin by accessing the Solidroad platform and logging into your account. This grants access to the AI coaching tools.
• Upload real customer conversations or integrate with your existing conversation tools. This allows Solidroad to analyze interactions.
• Create realistic simulations using video, voice, chat, or email to practice conversations with the AI coach. This facilitates training in diverse communication settings.
• Review the AI-generated scores, coaching, and feedback provided for each conversation. This highlights areas for improvement in communication skills.
• Utilize custom scorecards to tailor feedback to specific performance metrics and training goals. This allows focused improvement on key areas.
• Monitor team performance across various communication channels through Solidroad's analytics dashboards. This provides a comprehensive overview of team progress.
• Leverage the insights to improve training and enhance customer-facing team performance. This leads to better customer interactions and improved business outcomes.
• Explore the different pricing plans (Starter, Growth, Enterprise) to find the best fit for your team size and needs. Solidroad offers flexible pricing options.